frequently asked questions
Can I order by phone? YES! Shopdog Carmella has a hard time answering the phone, but you can give us a call and we'll create a custom invoice for you. Call Meghan at 813-928-4510.
Is my personal information and credit card information safe with you? Yes. Shopdog Carmella takes all precautions with our customer information. We do not rent, sell or lease any personally identifiable information to anyone. You can check out our Privacy Policy if you want to read all the legal stuff.
What shipping methods do you use? We have found that the US Postal Service is the most cost effective way to get your awesome Hogan Made products to you. We'll provide you with the tracking number so you can track your package. Shopdog Carmella prefers the following methods: Fist Class Package Service, Priority 2 Day Mail and Fist Class International Package Service.
Do you do custom items? Yes. Shopdog Carmella is a very creative soul and is always very helpful when doing custom products. She REALLY loves to do onesies. Any product we offer on our website can be customized and generally there is an extra charge involved because of the extra time it takes to produce. We try to keep it reasonable, but we do need to cover Employee of the Month expenses for Shopdog Carmella.
Will you put this image on a shirt or pillow? SURE! As long as you own the image. We've been burned before by someone stealing our designs, so we will not, under any circumstances, use an image, symbol, photograph, design, etc. that does not explicitly belong to you. Shopdog Carmella is VERY strict when it comes to copyright and trademarks, so you'll have to talk to her about the legalities.
Can I pick up my order? It depends. We are located in S. Tampa, Florida, USA. If you're in the area, let us know before you order and we'll work that out! Carmella is VERY flexible.
Can I cancel or amend my order once it's been submitted? EEK! I meant to add another shirt! We get this all the time. You can just give us a call or email us if you've messed up. Shopdog Carmella is always at the ready to handle these situations.
Can I include a card for a gift? Of course! Just let us know what you want to say, to whom you want to say it and how it should be signed. We have an array of blank cards we keep on hand just for this reason. For an extra fee, Shopdog Carmella will autograph any cards.
AAK! My question is not so frequently asked! What do I do!? Well, just pick up the phone and call us. We are happy to answer any questions you have. Meghan and Carmella are at the phone banks awaiting your call. 813-928-4510
Is my personal information and credit card information safe with you? Yes. Shopdog Carmella takes all precautions with our customer information. We do not rent, sell or lease any personally identifiable information to anyone. You can check out our Privacy Policy if you want to read all the legal stuff.
What shipping methods do you use? We have found that the US Postal Service is the most cost effective way to get your awesome Hogan Made products to you. We'll provide you with the tracking number so you can track your package. Shopdog Carmella prefers the following methods: Fist Class Package Service, Priority 2 Day Mail and Fist Class International Package Service.
Do you do custom items? Yes. Shopdog Carmella is a very creative soul and is always very helpful when doing custom products. She REALLY loves to do onesies. Any product we offer on our website can be customized and generally there is an extra charge involved because of the extra time it takes to produce. We try to keep it reasonable, but we do need to cover Employee of the Month expenses for Shopdog Carmella.
Will you put this image on a shirt or pillow? SURE! As long as you own the image. We've been burned before by someone stealing our designs, so we will not, under any circumstances, use an image, symbol, photograph, design, etc. that does not explicitly belong to you. Shopdog Carmella is VERY strict when it comes to copyright and trademarks, so you'll have to talk to her about the legalities.
Can I pick up my order? It depends. We are located in S. Tampa, Florida, USA. If you're in the area, let us know before you order and we'll work that out! Carmella is VERY flexible.
Can I cancel or amend my order once it's been submitted? EEK! I meant to add another shirt! We get this all the time. You can just give us a call or email us if you've messed up. Shopdog Carmella is always at the ready to handle these situations.
Can I include a card for a gift? Of course! Just let us know what you want to say, to whom you want to say it and how it should be signed. We have an array of blank cards we keep on hand just for this reason. For an extra fee, Shopdog Carmella will autograph any cards.
AAK! My question is not so frequently asked! What do I do!? Well, just pick up the phone and call us. We are happy to answer any questions you have. Meghan and Carmella are at the phone banks awaiting your call. 813-928-4510